ULTRAmarathonRunningStore.com > Delivery / Returns

DELIVERY


UNITED KINGDOM

Type Cost* Delivery Time
UK First Class £1.99, £2.99, £3.50 or £4.50
(depending on weight and thickness)
24 - 48 Hours (1 - 2 Working Days)
Free UK Delivery Free
Note: for orders over £50
3 - 4 Working Days
UK Next Working Day £6.99, £8.99 or £10.99
(depending on weight)
Delivery before 1pm (requires signature)
Provided the order is placed before 3pm.
Saturday Delivery £11.99, £13.99 or £16.99
(depending on weight)
Delivery before 1pm (requires signature)
Provided the order is placed before 3pm Friday

UK CHRISTMAS DELIVERY 2016
Latest recommended order dates for delivery by Christmas is 3pm Tuesday 20th December 2016 selecting Free Delivery, 3pm Wednesday 21st December selecting First Class, 3pm Thursday 22nd December selecting UK Next Working Day, or 1pm Friday 23rd December selecting Saturday Delivery. Orders placed after this date will not be guaranteed for delivery by Christmas.

* Shipping costs for orders weighing above 2 Kg will be displayed at the Checkout

We will do everything we can to ensure as fast and efficient delivery as possible.

We try to process all orders within 24 hours of receipt. All UK Next Working Day and Saturday Delivery orders placed before 3pm Monday to Friday will be dispatched that day. Orders placed after 3pm will be dispatched the next working day. For example, if you place your order after 3pm on a Friday or over the weekend, we will dispatch it the following Monday.

These delivery options apply to orders sent to mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg. In the instance of oversize, overweight or bulky items we will contact you to confirm any increased shipping cost.

An email order confirmation will be sent to you and then a separate email confirmation when your order is dispatched . Should there be any difficulty with your order dispatch, we will contact you.

INTERNATIONAL

Region Destination Cost* Delivery Time
UK Off-Mainland Channel Islands, Northern Ireland, Outer Hebrides Same as UK 3 - 5 Working days
Europe - Standard (not tracked) EU Countries £7, £10 or £15
(depending on weight)
5 - 12 Working days
Europe - Tracked EU Countries £13, £18 or £25
(depending on weight)
5 - 10 Working days
International - Standard (not tracked) Rest of the World £8, £12 or £15
(depending on weight)
7 - 14 Working Days
International - Tracked Rest of the World £15, £20 or £25
(depending on weight)
7 - 10 Working Days

INTERNATIONAL CHRISTMAS DELIVERY 2016
Latest recommended order date for delivery by Christmas is 3pm Wednesday 7th December 2016. Orders placed after this date will not be guaranteed for delivery by Christmas.

* Shipping costs for orders weighing above 2 Kg will be displayed at the Checkout

RETURNS


We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple. Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we will happily exchange or refund it for you. When you receive your item you have up to 28 days to change your mind and send it back to us. Note you are responsible for covering the return postage cost.

We will Exchange or Refund all items which are:
  • returned to us within 28 days of receipt (or by 31st January 2017 if it is a Christmas present).
  • returned to us unused, undamaged, clean and in perfect condition, with the original packaging and with the labels attached.
Your statutory rights are not affected.

HOW TO RETURN

STEP 1
Contact us on customerservice@ULTRAmarathonRunning.com to let us know you are intending to return any item(s).

STEP 2
Enclose a copy of your invoice inside the package (or your order number on a note), letting us know what action you would like us to take, i.e. Store Credit (so you could Login and purchase a different item separately), Exchange (swap for a different item) or Refund. This will help us to ensure we process your return quickly and efficiently.

STEP 3
Wrap securely, taking care not to damage the product packaging and post to:
ULTRAMARATHONRUNNING Ltd
(Returns Department)
Unit 28, Cuckoo Hill Farm
Castlethorpe Road
Hanslope
Milton Keynes
MK19 7HQ
United Kingdom

If you have any queries about returning your item(s), contact us on customerservice@ULTRAmarathonRunning.com

EXCHANGES

  • Remember to include the product name/code, size and colour of your required replacements.
  • We will dispatch the exchange item(s) postage free to UK addresses.
  • We will process your exchange as quickly as we can and subject to stock availability, aim to dispatch your replacements within 24-48 hours of receiving your return.
  • There may be slight delays during busy periods.

REFUNDS

  • We will refund your item via your original payment method or in some cases by cheque.
  • We try our best to process all refunds within 24-48 hours of receipt, however during busy periods allow 7 working days for your refund.
  • When we have completed your refund, we will send you an email to let you know.

FAULTY ITEMS

  • If you find a fault with your item, send it back to us and we will take a look at it as soon as we can. If we find a manufacturing fault, we will happily replace or refund it.
  • Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.
  • Please enclose all your details and a covering note explaining the fault and any other useful details.
  • We will try to get back to you within 24-48 hours of receipt of your parcel, although during busy periods this may take slightly longer.
  • Where a fault is found, we will refund your reasonable return postage costs.
  • Occasionally, if we are struggling to locate a fault, we may request a second opinion from the product manufacturer.
  • Your statutory rights are not affected.

CANCELLATIONS

If you change your mind and decide not to go ahead with your order, you can cancel 14 days from the date you receive your goods. To cancel your order before dispatch, we recommend that you contact us by phone as soon as you can after placing your order, and we will do our best to cancel your order before it is dispatched. If you wish to cancel your order after dispatch, you will need to wait until you receive your order and then follow the Returns procedure.