Terms and conditions

About us

Ultramarathon Running Store is the trading name of ULTRAMARATHONRUNNING Ltd, an independent UK online retailer.

Products shown as available are held in our own UK stock and dispatched from our Bristol warehouse. We do not operate a marketplace and orders are not fulfilled by third-party sellers.

Using this website

By using this website, you agree to do so lawfully and in accordance with these terms. You must not use the website in a way that may damage, interrupt or impair its operation, compromise its security, or interfere with another person's use of it.

You must not attempt to gain unauthorised access to the website, its systems, customer accounts or any data connected with it. You must not introduce viruses, malicious code or other material that may damage the website or its users.

You are responsible for keeping your account details and password secure. Please contact us promptly if you believe that your account has been used without your permission.

Placing an order

When placing an order, you confirm that the information you provide is accurate and complete and that you are authorised to use the selected payment method.

Before placing your order, you will be shown the products selected, their prices, applicable taxes, delivery charges and the total amount payable. You will also have an opportunity to identify and correct input errors.

By using the final order button at checkout, you acknowledge that placing the order creates an obligation to pay, subject to our acceptance of the order.

After you submit an order, we will send an email acknowledging the products ordered, the delivery details and the amount payable. This email confirms that we have received your order. It does not by itself mean that we have accepted it.

Please check your order confirmation carefully and contact us as soon as possible if any details are incorrect.

Order acceptance

Your order is an offer to purchase goods from us. A contract between you and ULTRAMARATHONRUNNING Ltd is formed when we accept your order by dispatching the goods and sending you a dispatch confirmation.

Occasionally, we may be unable to accept an order. This may happen because:

• a product is unavailable;
• payment cannot be authorised;
• we have identified an error in the price or product description;
• delivery to the supplied address is unavailable or restricted;
• the order appears fraudulent or has been placed in error; or
• a purchase restriction shown on the website has not been met.

If we cannot accept your order, we will let you know and will not charge you for the goods. If payment has already been taken, it will be refunded to the original payment method.

We will provide confirmation of the contract and the information required by law by email or in another format that you can save. This will be provided no later than when the goods are delivered.

Payment

Payment must be made using one of the payment methods offered at checkout. Payment is subject to validation and authorisation by your payment provider.

If your payment provider does not authorise the transaction, we will be unable to accept or dispatch your order. We are not responsible for delays caused by payment validation or authorisation checks.

The timing of payment may vary depending on the payment method used. Payment may be authorised when the order is placed and collected when the goods are prepared for dispatch.

Optional additional products or services will not be added to your order without your express agreement.

Prices and product information

Prices are shown in pounds sterling and include VAT where applicable, unless clearly stated otherwise. Delivery charges, where applicable, are shown during checkout before you place your order.

We take reasonable care to ensure that product descriptions, sizes, images and prices are accurate. Measurements and sizing information are provided as a guide and may vary slightly between products and manufacturers.

Product colours may appear slightly different depending on the screen, device or browser used to view them.

Occasionally, a product may be listed with an incorrect price or description. Where an error is obvious and could reasonably have been recognised as a mistake, we may cancel the order or contact you to ask whether you wish to continue at the correct price.

If we cancel an order after payment has been taken, we will issue a full refund to the original payment method.

Stock availability

Everything shown as available is normally held in stock at our Bristol warehouse. Stock levels are updated as orders are placed, but on rare occasions an item may become unavailable before the website updates.

If this happens, we will contact you as soon as possible. We may offer an alternative, arrange a later dispatch where appropriate, or cancel and refund the unavailable item.

We may change or withdraw products from sale at any time, but this will not affect an order that we have already accepted.

Delivery

Available services, delivery charges, estimated delivery times, international shipping terms and other current delivery information are set out on our Delivery and returns page.

Delivery estimates begin when an order is dispatched. They are estimates unless the selected service is expressly described as guaranteed.

Unless we agree a different delivery period with you, we will deliver your order without undue delay and no later than 30 days after the contract is formed.

If we fail to deliver within an agreed essential delivery period, or within an additional reasonable period provided by you where applicable, you may have the right to cancel the contract and receive a refund.

You are responsible for providing a complete and accurate delivery address. We may charge reasonable additional delivery costs where an order has to be resent because the address supplied was incomplete or incorrect, or where delivery could not be completed for reasons within your control.

Responsibility for the goods passes to you when they are delivered to you, or to a person identified by you to receive them. Ownership passes to you once we have received payment in full.

International orders

International orders are supplied on the basis stated on our Delivery and returns page. Unless otherwise stated at checkout, international orders are sent DAP, which means Delivered at Place. The recipient is responsible for any import duties, taxes, customs charges or local handling fees.

Customs processes and local delivery services are outside our direct control and may affect delivery times.

If you live outside England and Wales, you may also have mandatory rights under the consumer law of the country in which you live. Nothing in these terms removes any consumer protection that cannot legally be excluded.

Cancellations

Before dispatch

To cancel or amend an order before dispatch, contact us as soon as possible. We will try to stop the order, but this may not be possible if it has already been prepared or collected.

Your statutory right to cancel

If you are purchasing as a consumer, you normally have the right to cancel an online purchase without giving a reason.

The cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

For an order containing several goods delivered separately, the cancellation period normally ends 14 days after the day on which the final item is received.

To exercise this right, you must tell us clearly that you wish to cancel. You can do this by email, through our contact form, by live chat or in writing. You may use the model cancellation form at the end of these terms, but you are not required to use it.

You must send the cancellation notice before the 14-day cancellation period expires.

You must then return the goods without undue delay and no later than 14 days after telling us that you are cancelling, unless we have agreed another arrangement with you.

Exceptions to the right to cancel

The statutory right to cancel may not apply to:

• goods made to your specification or clearly personalised;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery; or
• any other goods excluded from the statutory cancellation right by law.

Returns and refunds

In addition to your statutory rights, we offer a 100-day returns period for eligible products. Returned goods must meet the conditions shown on our Delivery and returns page, including being unused, clean, in perfect condition and returned with their original packaging and labels.

UK returns are free when made using the return method supplied or authorised by us. International customers are responsible for return postage unless the goods are faulty, damaged or incorrectly supplied.

If you cancel under your statutory cancellation rights, we will refund the price paid for the returned goods and the cost of our least expensive standard delivery service offered at the time of your order.

If you selected a more expensive delivery service, we are not required to refund the additional cost above our least expensive standard service.

We will make the refund without undue delay and no later than 14 days after the earliest of:

• the day on which we receive the goods back; or
• the day on which you provide evidence that you have returned the goods.

If no goods were supplied, the refund will be made no later than 14 days after the day on which you informed us of your decision to cancel.

We may make a reasonable deduction from a refund where the value of the goods has been reduced because they have been handled beyond what would reasonably be necessary to establish their nature, characteristics and function.

You may inspect goods in the same way that you would reasonably be permitted to inspect them in a shop. Using products outdoors, wearing footwear beyond an indoor fitting, washing products, removing hygiene seals or otherwise using goods beyond a reasonable inspection may reduce their value.

Refunds are made to the original payment method unless we expressly agree otherwise. You will not be charged a fee for receiving the refund.

Full return instructions, return conditions and current processing times can be found on our Delivery and returns page.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for their normal purpose, suitable for any particular purpose made known to us before purchase and as described.

Nothing in these terms or in our voluntary returns policy limits your rights under the Consumer Rights Act 2015 or any other applicable consumer law.

Depending on the circumstances, your legal rights may include:

• a short-term right to reject faulty goods;
• a right to repair or replacement;
• a price reduction; or
• a final right to reject the goods and receive a refund.

The short-term right to reject faulty goods will normally apply for 30 days from delivery. Different rules and time limits may apply to perishable goods.

If a fault becomes apparent within six months of delivery, it will generally be presumed to have been present at delivery unless we can show otherwise or that presumption would be inconsistent with the nature of the goods or fault.

If a fault becomes apparent after six months, you may be asked to provide evidence that the fault was present when the goods were supplied.

If an item arrives damaged, is faulty or is not what you ordered, please contact us with your order number and details of the problem. We may ask for photographs or for the item to be returned so that it can be inspected.

Where a fault or fulfilment error is confirmed, we will provide an appropriate remedy in accordance with your legal rights. We will also cover reasonable return costs using a return method supplied or agreed by us.

A manufacturer's warranty or guarantee is additional to your statutory rights and does not replace or restrict them.

Promotions and discount codes

Promotions may be subject to additional conditions shown with the offer. Those conditions form part of these terms.

Unless the promotion states otherwise:

• only one discount code or promotion may be used per order;
• discounts cannot be applied retrospectively;
• promotions have no cash alternative;
• promotions are subject to availability;
• excluded products or brands may be specified; and
• discount codes must be entered correctly at checkout.

We may withdraw or amend a promotion where reasonably necessary, but this will not affect an order that we have already accepted under that promotion.

We may refuse or cancel the use of a promotion where we reasonably believe it has been used fraudulently, contrary to its conditions or as the result of an obvious error.

Any price comparison, saving, stock statement, closing date or other promotional claim will be presented in accordance with applicable consumer protection law.

Gift vouchers and certificates

Gift vouchers and certificates can be redeemed online at ultramarathonrunningstore.com using the code provided.

• Only one gift voucher or certificate code may be used per order.
• They cannot be exchanged for cash.
• They cannot be used to purchase another gift voucher.
• They cannot normally be combined with another promotional code.
• They are valid for 12 months from the date of purchase.

The expiry date will be displayed before purchase and included with the voucher or purchase confirmation.

Please keep the code secure. We are not responsible for a voucher that is lost, stolen or used without the purchaser's permission, unless this results from something we have done wrong.

Privacy and personal information

We use personal information to process orders, provide customer service, prevent fraud, operate the website and meet our legal obligations.

Further information about the personal information we collect, our lawful bases for using it, how long we retain it, who we share it with and your data protection rights is available in our Privacy policy.

Our use of cookies and similar technologies is also explained in our Privacy policy or Cookie policy. Cookies that are not strictly necessary will only be used where the required consent has been obtained.

Intellectual property

Unless otherwise stated, the website and its content, including its text, design, graphics, photographs, logos and other material, are owned by or licensed to ULTRAMARATHONRUNNING Ltd and are protected by applicable intellectual property laws.

You may view, download or print portions of the website for your own personal, non-commercial use and for the purpose of placing or managing an order.

You must not reproduce, distribute, republish, modify, sell or commercially exploit website content without our prior written permission, except where permitted by law.

Product and brand names belonging to other businesses remain the property of their respective owners.

Third-party links

The website may contain links to websites or services operated by third parties. These links are provided for information or convenience.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices. A link does not necessarily mean that we endorse the third party or its products or services.

Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. A loss is foreseeable if it was an obvious consequence of the breach or if both you and we knew it might happen when the contract was formed.

We are not responsible for losses caused by inaccurate information supplied by you, your failure to follow reasonable instructions or circumstances outside our reasonable control.

We supply products primarily for private and personal use. If you use products for a commercial or business purpose, we are not responsible for loss of profit, revenue, business, anticipated savings, opportunity, goodwill or data, except where liability cannot legally be excluded.

Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, and your statutory rights relating to goods.

Advice and product information on the website are general in nature. Customers remain responsible for selecting products that are suitable for their intended activity and for using them in accordance with the manufacturer's instructions.

Events outside our control

We are not responsible for delay or failure caused by an event outside our reasonable control. This may include severe weather, transport disruption, industrial action, customs delays, interruption to telecommunications or payment systems, government action, fire, flood, epidemic or other emergency.

Where such an event affects your order, we will take reasonable steps to reduce the effect of the delay and keep you informed.

If there is a substantial delay, you may contact us to cancel the affected order and receive a refund for goods that you have paid for but have not received. Your statutory rights remain unaffected.

Complaints

If you are dissatisfied with a product or our service, please contact us using the details below. Please include your order number and a clear description of the issue.

We will acknowledge your complaint, investigate it fairly and aim to provide a response within a reasonable period.

Nothing in this complaints process prevents you from exercising your legal rights or seeking other remedies that may be available to you.

Changes to these terms

We may update these terms from time to time to reflect changes to the website, our services, our business practices or applicable law.

The terms applying to your purchase will normally be those published when you place the order. A later change will not alter a contract that has already been formed unless the change is required by law or you agree to it.

Governing law

These terms and any contract between you and us are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will have jurisdiction.

If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales.

If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or the courts of England and Wales.

If you live outside the United Kingdom, you may also benefit from mandatory consumer protections provided by the law of the country in which you live. Nothing in these terms deprives you of rights that cannot legally be excluded.

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

No person other than you and ULTRAMARATHONRUNNING Ltd has any right to enforce the contract between us.

Contacting us

Questions about an order, cancellation, return, complaint or these terms can be sent through our Contact us page or by email to [email protected].

Operating, complaints and returns address:

Model cancellation form

Complete and return this form only if you wish to cancel your contract. You are not required to use this form and may instead send us any clear statement confirming your decision to cancel.