Delivery & Returns

Everything shown on our website is in stock in our Bristol warehouse. We never use drop shipping or marketplace fulfilment, so every order is picked, packed and dispatched by us.

Delivery

Orders placed by 2pm Monday–Friday are dispatched the same day. Orders placed after 2pm are dispatched the next working day.

You'll receive an order confirmation by email, followed by a dispatch confirmation when your order leaves our warehouse. For tracked services, the dispatch confirmation email includes your tracking link.

United Kingdom

Free Royal Mail Tracked 48 on UK orders over £60.

Orders placed by 2pm on Friday using either Royal Mail Special Delivery Guaranteed service are dispatched for guaranteed Saturday delivery, subject to Royal Mail's usual postcode and service restrictions.

Royal Mail First Class and Second Class services are untracked. Charges vary depending on the size and weight of your order, with the final price calculated at checkout.

Delivery options apply across the UK, including Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands & Islands, Channel Islands, and BFPO addresses.

International

VAT is removed automatically at checkout for all non-UK orders.

All international orders are dispatched from our Bristol warehouse using Royal Mail or DHL Express.

International delivery charges are based on the destination, size and weight of your order.

Terms of Sale: DAP (Delivered at Place)
Import duties, taxes and customs charges (if applicable) are the responsibility of the recipient.

Europe

Worldwide

DHL Worldwide Express

Delivery times are estimates and may be affected by customs clearance and local delivery services.

Returns

100-day returns. Free UK returns.

If you’re not completely happy with your order, you can return it for a refund or exchange.

UK returns are free using the tracked label included in your parcel. This gives you plenty of time to check fit and sizing at home.

International customers are responsible for return postage.

Return conditions

Items must be:

• Returned within 100 days
• Unused, clean, and in perfect condition
• In original packaging with labels attached

Your statutory rights are not affected.

How to return

1. Contact us
Email [email protected] or use the Contact Form or Live Chat (include your order number)

2. Include details
Add your invoice (or order number) and let us know if you want a refund, exchange, or store credit.

3. Send it back
Repack securely, attach the included returns label, and drop off with Royal Mail.

Return address

ULTRAMARATHONRUNNING Ltd
Shurgard, Aldermoor Way
Longwell Green Trade Park
Bristol
BS30 7ET
United Kingdom

Exchanges

Free postage on exchanged items (UK & international).

Dispatched within 24–48 hours of receiving your return (subject to stock).

Refunds

Refunded to your original payment method.

Usually processed within 24 hours (allow up to 7 working days during busy periods).

Faulty items

If you believe an item is faulty, return it with details of the issue.

If a manufacturing fault is confirmed, we will offer a replacement or refund and cover reasonable return postage costs.

Cancellations

Before dispatch: contact us as soon as possible.

After dispatch: return the item using the process above.