Ultramarathon Running Store > Delivery / Returns
DELIVERYUltramarathon Running Store will do everything we can to ensure as fast and efficient delivery as possible.
UNITED KINGDOMAll packages are shipped by Royal Mail.
We try to process all orders within 24 hours of receipt. All UK Next Working Day and Saturday Delivery orders placed before 3pm Monday to Friday will be dispatched that day. Orders placed after 3pm will be dispatched the next working day. For example, if you place your order after 3pm on a Friday or over the weekend, we will dispatch it the following Monday.
These delivery options apply to orders sent to mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses. In the instance of oversize, overweight or bulky items we will contact you to confirm any increased shipping cost.
An email order confirmation will be sent to you and then a separate email confirmation when your order is dispatched . Should there be any difficulty with your order dispatch, we will contact you.
Ultramarathon Running Store delivers to Northern Ireland, Scotland, Wales, England, the Channel Islands - Jersey, Guernsey etc. and the rest of the United Kingdom.
INTERNATIONALAll packages are shipped by Royal Mail.
An email order confirmation will be sent to you and then a separate email confirmation when your order is dispatched. Should there be any difficulty with your order dispatch, we will contact you.
INTERNATIONAL CHRISTMAS DELIVERY 2018
Latest recommended order date for delivery by Christmas is 3pm Wednesday 5th December 2018. Orders placed after this date will not be guaranteed for delivery by Christmas.
Ultramarathon Running Store delivers across Europe, Asia, Oceania and America. We try our best to ship to the following countries.
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Isles, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Channel Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Cote DIvoire, Croatia, Curacao, Cyprus, Czech Republic, Dem Rep of Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, England, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Faeroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Israel, Italy, IvoryCoast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosrae, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Madeira, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, N. Mariana Islands, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Northern Ireland, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peoples Rep of China, Peru, Philippines, Pitcairn Island, Poland, Ponape, Portugal, Puerto Rico, Qatar, Republic of Congo, Republic of Ireland, Republic of Yemen, Reunion, Romania, Rota, Russia, Rwanda, Saba, Saipan, San Marino, SaoTome and Principe, Saudi Arabia, Scotland, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, St. Barthelemy, St. Christopher, St. Croix, St. Eustatius, St. John, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Martin, St. Thomas, St. Vincent and Grenadine, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Tinian, Togo, Tonga, Tortola, Trinidad & Tobago, Truk, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Union Island, United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Vietnam, Virgin Gorda, Wake Island, Wales, Wallis & Futuna Islands, Western Samoa, Yap.
Ultramarathon Running Store understands that sometimes you'll need to return items to us and we've made this easy, fast and simple. Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we will happily exchange or refund it for you. When you receive your item you have up to 28 days to change your mind and send it back to us. Note you are responsible for covering the return postage cost.
We will Exchange or Refund all items which are:
HOW TO RETURNSTEP 1
Enclose a copy of your invoice inside the package (or your order number on a note), letting us know what action you would prefer us to take, i.e. Store Credit (so you could Login and purchase a different item separately), Exchange (swap for a different size or colour) or Refund. This will help us to ensure we process your return quickly and efficiently.
Wrap securely, taking care not to damage the product packaging and post to:
We will Email to update you as soon as the package has been processed.
If you have any queries about returning your item(s), Email us on sales@ULTRAmarathonRunningStore.com or use the Contact Us form.
CANCELLATIONSIf you change your mind and decide not to go ahead with your order, you can cancel 14 days from the date you receive your goods. To cancel your order before dispatch, we recommend that you contact us by Email as soon as you can after placing your order, and we will do our best to cancel your order before it is dispatched. If you wish to cancel your order after dispatch, you will need to wait until you receive your order and then follow the Returns procedure.