Ultramarathon Running Store > Delivery / Returns
DELIVERYUltramarathon Running Store will do everything we can to ensure as fast and efficient delivery as possible.
All packages are shipped by Royal Mail.
We try to process all orders within 24 hours of receipt. All Next Working Day and Saturday delivery orders placed before 3pm Monday to Friday will be dispatched that same day. Orders placed after 3pm will be dispatched the next working day. For example, if you place your order after 3pm on a Friday or over the weekend, we will dispatch it the following Monday. An email order confirmation will be sent to you and then a separate email confirmation when your order is dispatched. Should there be any difficulty with your order dispatch, we will contact you.
These delivery options apply to orders sent to mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses.
Terms of Sale (Incoterms) - DAP (Delivered at Place)
The seller arranges the shipping, insurance and export declaration; all sales are zero-rated for VAT at the point of sale. The buyer/recipient arranges the import customs declaration and is responsible to pay any import customs duties and VAT.
We deliver across Africa, Europe, Asia, North America, South America and Oceania. All packages are shipped by Royal Mail, except DHL Worldwide Express. Note Royal Mail's international delivery partners for each country are listed here.
We try to process all orders within 24 hours of receipt. All international Tracked by Royal Mail orders placed before 3pm Monday to Friday will be dispatched that same day. Orders placed after 3pm will be dispatched the next working day. For example, if you place your order after 3pm on a Friday or over the weekend, we will dispatch it the following Monday. DHL Worldwide Express orders received by 10:30am (UK time) will be dispatched that same day. An email order confirmation will be sent to you and then a separate email confirmation when your order is dispatched . Should there be any difficulty with your order dispatch, we will contact you.
INTERNATIONAL CHRISTMAS DELIVERY 2022
Latest recommended order date for delivery by Christmas is 3pm Friday 2nd December 2022 (we suggest choosing a Tracked service). Orders placed after this date will not be guaranteed for delivery by Christmas.
Ultramarathon Running Store understands that sometimes you'll need to return items to us and we've made this easy, fast and simple. Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we will happily exchange or refund it for you. When you receive your item you have up to 100 days to change your mind and send it back to us using the Free UK Tracked returns Label enclosed in your original package. Note international customers are responsible for covering the return postage cost.
We will Exchange or Refund all items which are:
HOW TO RETURNSTEP 1
Email us on email@example.com or use the Contact Us form or Live Chat to let us know you are intending to return an item, ideally including your Order number within the message.
Enclose a copy of your invoice inside the package (or your order number on a note), letting us know what action you would prefer us to take, i.e. Refund, Exchange (swap for a different size or colour) or Store Credit (so you could Login and purchase a different item separately). This will help us to ensure we process your return quickly and efficiently.
Wrap securely, taking care not to damage the product packaging and post using the Free UK Tracked Returns Label enclosed in your original package to:
We will Email to update you as soon as the package has been processed.
If you have any queries about returning your item(s), Email us on firstname.lastname@example.org or use the Contact Us form.
CANCELLATIONSIf you change your mind and decide not to go ahead with your order, you can cancel it. To cancel your order before dispatch, we recommend that you contact us by Email as soon as you can after placing your order, and we will do our best to cancel your order before it is dispatched. If you wish to cancel your order after dispatch, you will need to wait until you receive your order and then follow the Returns procedure.