Ultramarathon Running Store > Delivery / Returns

DELIVERY

Ultramarathon Running Store will do everything we can to ensure as fast and efficient delivery as possible.

UNITED KINGDOM

All packages are shipped by Royal Mail.

Type Cost* Delivery Time
Tracked First Class £5.95 1 - 2 Working Days (requires signature)
Tracked Second Class £4.95 2 - 3 Working Days (requires signature)
First Class (not tracked) £2.50, £3.25 or £3.95 
(depending on weight and thickness)
2 - 3 Working Days
Second Class (not tracked) £2.15, £2.75 or £3.25 
(depending on weight and thickness)
3 - 4 Working Days
FREE Second Class (not tracked) £0
Note: for orders over £50 only
3 - 4 Working Days
Next Working Day by 1pm or 9am - Tracked £6.95 or £9.95 Guaranteed delivery by 1pm (requires signature)
Provided the order is placed before 3pm
Saturday by 1pm - Tracked £12.95 Guaranteed Saturday delivery by 1pm (requires signature)
Provided the order is placed before 3pm Friday

We try to process all orders within 24 hours of receipt. All Next Working Day and Saturday delivery orders placed before 3pm Monday to Friday will be dispatched that same day. Orders placed after 3pm will be dispatched the next working day. For example, if you place your order after 3pm on a Friday or over the weekend, we will dispatch it the following Monday. An email order confirmation will be sent to you and then a separate email confirmation when your order is dispatched. Should there be any difficulty with your order dispatch, we will contact you. 


These delivery options apply to orders sent to mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses. 


UK CHRISTMAS DELIVERY 2018
Latest recommended order dates for delivery by Christmas is 3pm Tuesday 18th December 2018 selecting Free Delivery, 3pm Thursday 20th December selecting First Class, 3pm Friday 21st December selecting UK Next Working Day, or 3pm Friday 21st December selecting Saturday Delivery. Orders placed after this date will not be guaranteed for delivery by Christmas.

INTERNATIONAL

We deliver across Africa, Europe, Asia, North America, South America and Oceania. All packages are shipped by Royal Mail, except DHL Worldwide Express. Note Royal Mail's international delivery partners for each country are listed here

Region Destination Cost* Delivery Time
UK Off-Mainland Channel Islands, Northern Ireland, Outer Hebrides Same as UK 3 - 5 Working days
Standard - Europe (not tracked) EU Countries £8, £10 or £15
(depending on weight)
5 - 12 Working days
Tracked - Europe EU Countries £13, £15 or £18 
(depending on weight)
5 - 10 Working days (requires signature)
Standard - International (not tracked) Rest of the World £10, £12 or £15
(depending on weight)
7 - 14 Working Days
Tracked - International Rest of the World £15, £17 or £20 
(depending on weight)
7 - 10 Working Days (requires signature)
Tracked - DHL Worldwide Express EU Countries and Rest of the World (Shipped same day provided the order is placed before 12 noon UK time) £20 up to 2kg, £25 up to 3kg in weight
2 - 7 Working Days (requires signature)

We try to process all orders within 24 hours of receipt. All international Tracked by Royal Mail orders placed before 3pm Monday to Friday will be dispatched that same day. Orders placed after 3pm will be dispatched the next working day. For example, if you place your order after 3pm on a Friday or over the weekend, we will dispatch it the following Monday. DHL Worldwide Express orders received by 12 noon (UK time) will be dispatched that same day. An email order confirmation will be sent to you and then a separate email confirmation when your order is dispatched . Should there be any difficulty with your order dispatch, we will contact you. 


INTERNATIONAL CHRISTMAS DELIVERY 2018

Latest recommended order date for delivery by Christmas is 3pm Wednesday 5th December 2018. Orders placed after this date will not be guaranteed for delivery by Christmas.



RETURNS


Ultramarathon Running Store understands that sometimes you'll need to return items to us and we've made this easy, fast and simple. Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we will happily exchange or refund it for you. When you receive your item you have up to 100 days to change your mind and send it back to us. Note you are responsible for covering the return postage cost.


We will Exchange or Refund all items which are:
  • returned to us within 100 days of receipt.
  • returned to us unused, undamaged, clean and in perfect condition, with the original packaging and with the labels attached.
Your statutory rights are not affected.

HOW TO RETURN

STEP 1

Email us on sales@ULTRAmarathonRunningStore.com or use the Contact Us form or Live Chat to let us know you are intending to return an item, ideally including your Order number within the message.


STEP 2

Enclose a copy of your invoice inside the package (or your order number on a note), letting us know what action you would prefer us to take, i.e. Store Credit (so you could Login and purchase a different item separately), Exchange (swap for a different size or colour) or Refund. This will help us to ensure we process your return quickly and efficiently.


STEP 3
Wrap securely, taking care not to damage the product packaging and post to:
ULTRAMARATHONRUNNING Ltd
(Returns Department)
Unit 28, Cuckoo Hill Farm
Castlethorpe Road
Hanslope
Milton Keynes
MK19 7HQ
United Kingdom

We will Email to update you as soon as the package has been processed.

If you have any queries about returning your item(s), Email us on sales@ULTRAmarathonRunningStore.com or use the Contact Us form.

EXCHANGES

  • Remember to include the product name/code, size and colour of your required replacements.
  • We will dispatch the exchange item(s) postage free to UK and Worldwide addresses.
  • We will process your exchange as quickly as we can and subject to stock availability, aim to dispatch your replacements within 24-48 hours of receiving your return.
  • There may be slight delays during busy periods.

REFUNDS

  • We will refund your item via your original payment method.
  • We try our best to process all refunds within 24-48 hours of receipt, however during busy periods allow 7 working days for your refund.
  • When we have completed your refund, we will send you an email to let you know.

FAULTY ITEMS

  • If you find a fault with your item, send it back to us and we will take a look at it as soon as we can. If we find a manufacturing fault, we will happily replace or refund it.
  • Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.
  • Please enclose all your details and a covering note explaining the fault and any other useful details.
  • We will try to get back to you within 24-48 hours of receipt of your parcel, although during busy periods this may take slightly longer.
  • Where a fault is found, we will refund your reasonable return postage costs.
  • Occasionally, if we are struggling to locate a fault, we may request a second opinion from the product manufacturer.
  • Your statutory rights are not affected.

CANCELLATIONS

If you change your mind and decide not to go ahead with your order, you can cancel it. To cancel your order before dispatch, we recommend that you contact us by Email as soon as you can after placing your order, and we will do our best to cancel your order before it is dispatched. If you wish to cancel your order after dispatch, you will need to wait until you receive your order and then follow the Returns procedure.